Our client is seeking an experienced and inspiring people leader to manage a high-performing team of Account Executives within the E-Commerce sector. This team supports customers across Europe, and the Team Leader will play a key role in guiding and empowering the team to consistently deliver an exceptional customer experience.
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Lead, coach, and support a team of Account Executives, setting clear objectives and conducting regular 1:1s to drive performance and personal development.
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Monitor and analyse team KPIs and sales metrics, using data insights to develop strategies that maximise customer retention, engagement, and revenue growth.
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Manage daily team operations, ensuring appropriate desk coverage, swift issue resolution, and alignment with wider business goals.
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Facilitate regular team meetings to share updates, encourage collaboration, and foster a strong team culture.
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Continuously assess and improve internal processes to boost team efficiency, service quality, and customer satisfaction.
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Identify training needs and provide targeted coaching to promote skill development, problem-solving, and accountability within the team.
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Strong leadership and people management skills, with the ability to motivate, coach, and develop high-performing teams.
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Excellent communication and interpersonal skills, with the ability to build rapport and influence at all levels.
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Highly analytical and data-driven, with strong planning and organisational abilities.
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Creative problem-solver who remains calm under pressure and thrives in a fast-paced, results-driven environment.
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Strong IT literacy, including proficiency with CRM tools, reporting systems, and Microsoft Office.
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A genuine interest in Sports and Casino products is a strong advantage.
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Collaborative mindset with a proactive, positive, and improvement-focused approach.
If this is a role you are interested in then submit your CV today! For any questions please contact Shauna on 051 318 727.
