Job Description:
We are dedicated to helping people stay connected - whether it's friends, families, communities, or professionals.We are seeking a proactive, motivated Content Strategist to join our team. The ideal candidate has a passion for delivering outstanding user experiences, thrives in a fast-paced environment, and brings a startup mindset with strong collaboration skills.
Responsibilities:
- Write, edit, test, and improve Help Center articles and customer support content aligned with content strategy.
- Develop and refine content used to enable and optimize support Large Language Models (LLMs).
- Apply, maintain, and promote content standards and best practices.
- Leverage data to make informed content decisions and improve user support experiences.
- Simultaneously manage multiple projects while maintaining accuracy and meeting tight deadlines.
- Test products to gather technical insights and translate them into clear and concise documentation.
- Collaborate with product and operations teams to create effective, empathetic support messaging.
Minimum Qualifications:
- Bachelor's degree in English or a related field.
- 5+ years of experience in a technical writing or content strategy role.
- At least 6 months of experience writing and optimizing content for LLMs.
- Strong editorial judgment and critical thinking skills, especially around complex and sensitive topics.
- Proven ability to write and improve help content and support responses for mobile apps and/or social media platforms.
- Proficiency with content management systems (CMS).
- Experience using project management tools.
Preferred Qualifications:
- Strong project management experience, including working through ambiguity and balancing competing priorities.
- Familiarity with data analysis, editing XML, and using AI tools.
- Additional experience with content creation tailored for support LLMs.
