Helpdesk Support Engineer - Financial Services
Location: Dublin city centre, 4 days onsite.
Salary: Competitive + benefits
A leading financial services firm is seeking an enthusiastic and organised Helpdesk Support Engineer to join their IT team.
You will play a central role in day-to-day IT operations. You'll provided technical support, troubleshooting issues, and helping to drive improvements in infrastructure and processes. This role offers hands-on exposure to systems monitoring, cybersecurity, and cloud services, with strong opportunities for professional growth.
What you'll be doing:
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Delivering first-line IT support across the organisation
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Managing and resolving technical queries in a timely, customer-focused manner
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Working with best-in-class tools and exploring emerging technologies
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Supporting IT security initiatives, including endpoint protection and patch management
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Assisting with disaster recovery and backup monitoring
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Documenting IT processes and contributing to an internal knowledge base
What we're looking for:
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1-2 years' experience in an IT Helpdesk or similar technical support role
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Third-level qualification in an IT-related discipline
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Good working knowledge of Windows environments, Microsoft 365, and network monitoring tools
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Strong organisational, interpersonal, and communication skills
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Ability to juggle multiple priorities while maintaining attention to detail
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A proactive, problem-solving mindset with a passion for technology
Nice to have:
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Experience in endpoint protection, backup monitoring, and firewall administration
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Exposure to disaster recovery planning and cybersecurity practices
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Interest in cloud technologies (AWS or Microsoft certifications a plus)
