Implementation consultant

Our client is seeking an experienced Implementation Consultant to join their team. This role is responsible for leading end-to-end software implementation projects, working closely with clients and internal teams to ensure successful delivery, adoption, and long-term satisfaction.

The successful candidate will have experience in software/SaaS implementation, strong project coordination skills, and the ability to manage multiple stakeholders. This is a customer-facing role that requires excellent communication, technical problem-solving, and organizational abilities.

Key Responsibilities

• Lead full lifecycle implementation of the client's software solutions, from initiation through to go-live.

• Configure and customize software in line with client requirements.

• Perform testing and troubleshooting to ensure smooth deployment.

• Act as the primary point of contact for clients during implementations.

• Collaborate with internal teams (engineering, implementation, sales) to deliver tailored solutions.

• Develop and manage project plans, timelines, and deliverables.

• Facilitate workshops, progress updates, and client feedback sessions.

• Identify risks to project success and implement mitigation strategies.

• Deliver client training sessions to support successful adoption.

• Provide post-implementation support to resolve issues and ensure client satisfaction.

Skills & Experience Required

• Proven experience in software/SaaS implementation, ideally with data-driven or analytics platforms.

• Experience managing projects with multiple stakeholders and cross-functional teams.

• Knowledge of project management methodologies (certification a plus).

• Strong stakeholder management and communication skills.

• Technical problem-solving abilities with experience in troubleshooting.

• Highly organized, detail-oriented, and able to manage multiple priorities.

• Bachelor's degree in Computer Science, Information Systems, Business, or related field.

• Proactive, client-focused, and adaptable to fast-paced environments.

• Ability to work independently and collaboratively as part of a team.