Our client is seeking an experienced Implementation Consultant to join their team. This role is responsible for leading end-to-end software implementation projects, working closely with clients and internal teams to ensure successful delivery, adoption, and long-term satisfaction.
The successful candidate will have experience in software/SaaS implementation, strong project coordination skills, and the ability to manage multiple stakeholders. This is a customer-facing role that requires excellent communication, technical problem-solving, and organizational abilities.
Key Responsibilities
-
Lead full lifecycle implementation of the client's software solutions, from initiation through to go-live.
-
Configure and customize software in line with client requirements.
-
Perform testing and troubleshooting to ensure smooth deployment.
-
Act as the primary point of contact for clients during implementations.
-
Collaborate with internal teams (engineering, implementation, sales) to deliver tailored solutions.
-
Develop and manage project plans, timelines, and deliverables.
-
Facilitate workshops, progress updates, and client feedback sessions.
-
Identify risks to project success and implement mitigation strategies.
-
Deliver client training sessions to support successful adoption.
-
Provide post-implementation support to resolve issues and ensure client satisfaction.
Skills & Experience Required
-
Proven experience in software/SaaS implementation, ideally with data-driven or analytics platforms.
-
Experience managing projects with multiple stakeholders and cross-functional teams.
-
Knowledge of project management methodologies (certification a plus).
-
Strong stakeholder management and communication skills.
-
Technical problem-solving abilities with experience in troubleshooting.
-
Highly organized, detail-oriented, and able to manage multiple priorities.
-
Bachelor's degree in Computer Science, Information Systems, Business, or related field.
-
Proactive, client-focused, and adaptable to fast-paced environments.
-
Ability to work independently and collaboratively as part of a team.
