Fraud Investigator

Job Title: Fraud Investigator
Location: Dublin, Ireland
Contract Type: May 2026 - February 2027

About the Role

We are seeking a highly motivated Fraud Investigator to join a dynamic and mission-driven team. In this role, you will help protect the integrity of the platform by identifying, investigating, and mitigating fraudulent claims, while delivering exceptional support to hosts and guests.

This is an exciting opportunity to contribute to a fast-paced, innovative environment where trust, safety, and customer experience are at the core of everything we do.

Key Responsibilities

• Investigate suspicious claims and activities on the platform
• Manage cases, assess validity, and determine appropriate resolutions
• Handle inbound and outbound communications (emails, tickets, calls)
• Collect and verify documentation from users and third-party providers
• Collaborate with internal teams to identify fraudulent account activity
• Prepare detailed incident reports and case summaries
• Escalate fraud trends, risks, and organized fraud activity
• Promote fraud awareness and prevention across teams
• Provide regular updates to leadership on case progress

What You'll Bring

• 2-3 years of experience in fraud investigation, insurance claims, dispute resolution, or risk management
• 2+ years of customer service experience
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• High attention to detail and ability to manage complex cases
• Strong time management, decision-making, and conflict resolution skills
• Ability to work independently and manage multiple priorities

Preferred Qualifications

• Experience in insurance fraud investigations or program management
• Background in property or liability claims
• Understanding of Third Party Administrators/Adjusters
• Experience working with vendors or external partners

Additional Requirements

• Fluency in English (additional languages are a plus)
• Passion for fraud prevention and customer experience excellence
• Proactive, solution-oriented mindset