Retail Trainer - Luxury Fashion Brand

Responsibilities

• Deliver personalized and group in-store coaching sessions to uphold the highest standards of luxury retail service, product knowledge, and sales techniques.
• Track and measure the impact of coaching initiatives, monitoring improvements in key performance indicators
• Partner closely with Store Managers to build and foster a consistent coaching culture, providing immediate, constructive feedback and ensuring follow-up actions are implemented.
• Lead engaging training workshops - both global programs and locally tailored sessions
• Collaborate on the creation and rollout of new training content aligned with evolving store and business needs.
• Design and implement customized training plans and strategies to address specific store gaps and drive measurable improvements in team capability and results.
• Oversee the quality, execution, and evaluation of all retail training activities to ensure lasting impact.

Requirements

• Bachelor's degree holder or above
• Proven experience in delivering training, ideally within luxury fashion and high-end products.
• Strong understanding of the luxury market dynamics and client expectations.
• Excellent command in written and spoken Cantonese, Mandarin and English
• Proactive, hands-on approach with the ability to work autonomously as a self-starter.
• Excellent collaboration, communication, and coordination skills when engaging with internal teams and external partners.
• Proficient in Microsoft Office (especially Excel and PowerPoint) and comfortable using e-learning platforms.
• Highly organized with outstanding time management and task prioritization abilities; adaptable and open-minded.