Senior Key Account Manager - Luxury Retail (Lifestyle, Fashion)

Key Responsibilities

• Own end-to-end relationship management with major department store partners (e.g., high-end multi-brand retailers), acting as the primary strategic contact to build long-term, high-trust collaborations.
• Develop and execute annual joint business plans (JBP) to achieve ambitious revenue targets, including sales forecasting, promotional calendars, and performance tracking.
• Drive brand revenue growth through optimized product assortment, pricing strategies, exclusive launches, and targeted activations.
• Elevate in-store and omnichannel experiences: Collaborate on visual merchandising (VM), space planning, pop-up concepts, digital integration, and customer engagement initiatives to deliver exceptional brand storytelling and shopping journeys.
• Analyze sales data, market trends, and competitor activity to provide actionable insights and recommendations for continuous improvement.
• Negotiate commercial terms, trade investments, and promotional support to ensure mutual profitability and brand prestige.
• Coordinate cross-functionally with internal teams (marketing, supply chain, finance) to ensure seamless execution and on-time delivery.
• Monitor KPIs (sell-through, ROI, customer feedback) and report on partnership performance with clear recommendations.

Requirements

• 6-10+ years of relevant experience in key account management, wholesale, or business development within luxury/fashion/lifestyle/premium consumer goods sectors (beauty, fashion or similar fast-growing premium brands preferred).
• Proven track record of managing high-value department store or multi-brand retail partnerships in Hong Kong (experience with prestige department stores is highly advantageous).
• Strong commercial acumen with demonstrated success in driving revenue growth, joint planning, and exceeding sales targets.
• Experience elevating in-store and omnichannel experiences (VM strategy, pop-ups, digital integration, customer journey optimization).
• Excellent negotiation, analytical, and presentation skills; proficient in Excel/data tools for forecasting and reporting.
• Strategic mindset with the ability to influence at senior levels and build collaborative partnerships.
• Bachelor's degree in Business, Marketing, or related field; MBA an advantage.
• Fluent in English and Cantonese (Mandarin a plus); strong written and verbal communication.