Customer Service Representative, Global Luxury Brand

About the role

This role is responsible for building trust and good relationship with premium customers and providing excellent aftersales service.

Responsibilities

• Handle daily customer enquiry face-to-face and via phone calls and emails
• Provide information in response to customers' inquiries, concern and requests
• Manage customer complaints
• Develop and maintain good relationship with customers
• Coordinate with other internal departments to deliver best services to customers

Requirements

• 3+ years of experience in customer service
• Experience in luxury retail will be a PLUS
• Good communication, interaction and coordination skills
• Energetic, cheerful and detail-minded candidate
• Excellent command in English, Mandarin and Cantonese