Supply Chain Manager - Medical Devices | Tokyo

Are you an experienced Supply Chain Manager looking to take the next step in your career within the medical device industry? Join a leading global healthcare and medical device company in Tokyo and play a key role in optimizing supply chain operations, logistics management, and customer service performance across Japan.

As a Supply Chain Manager, you will oversee end-to-end logistics operations, inventory management, third-party logistics (3PL) partnerships, and customer service activities. You will lead a dedicated team, collaborate with international supply chain professionals, and implement strategic improvements to ensure the reliable delivery of essential medical devices and healthcare products.

This opportunity is ideal for a supply chain professional with strong leadership experience, SAP expertise, and a passion for driving operational excellence in a global healthcare environment.

Key Responsibilities

• Supply Chain & Customer Service Management: Lead and manage the customer service team, ensuring accurate order processing, efficient delivery coordination, and high levels of customer satisfaction.
• Inventory & Warehouse Operations: Oversee inventory accuracy, warehouse storage operations, and new product registration in SAP to maintain reliable stock management and product availability.
• Third-Party Logistics (3PL) Management: Manage relationships with external logistics providers, negotiate vendor contracts, and optimize daily shipping and distribution operations.
• Budget & Cost Optimization: Control logistics budgets, monitor freight and transportation costs, and identify opportunities to improve operational efficiency and cost-effectiveness.
• Performance Management & KPIs: Develop, implement, and monitor supply chain performance indicators to improve logistics efficiency, inventory accuracy, and service quality.
• Team Leadership & Development: Coach, mentor, and support team members through regular one-on-one meetings, performance reviews, and professional development initiatives.
• Cross-Functional Collaboration: Work closely with internal stakeholders and international supply chain teams to align logistics operations with business objectives and ensure consistent service delivery.

Required Skills and Qualifications

Experience:

• 5+ years of professional experience in supply chain management, logistics operations, or a closely related field.
• Proven hands-on experience in people management and team leadership, including coaching, performance management, and employee development.
• Strong working knowledge of SAP systems for inventory management, order processing, and supply chain operations.
• Advanced proficiency in Microsoft Excel for operational reporting, data analysis, and performance monitoring.
• Experience managing supply chain processes, logistics coordination, and operational improvements in a business environment.

Soft Skills:

• Excellent communication and interpersonal skills to collaborate effectively with internal teams, external logistics partners, and international stakeholders.
• Strong analytical, strategic thinking, and problem-solving abilities to identify operational challenges and implement practical solutions.
• Demonstrated leadership skills with the ability to motivate, empower, and develop high-performing teams.
• Customer-focused mindset with the ability to balance service excellence, operational efficiency, and business objectives.
• Strong organizational skills, adaptability, and flexibility to manage competing priorities in a fast-paced environment.

Language Requirements:

• Japanese: Native-level proficiency for managing local operations, customer service teams, and domestic logistics partners.
• English: Business-level proficiency for communication and collaboration with international supply chain teams.

Preferred Skills & Qualifications

• Previous supply chain management or logistics experience within the medical device or healthcare industry.
• Experience collaborating with international supply chain teams across multiple regions, particularly North America and Europe.
• Hands-on experience managing third-party logistics (3PL) contracts, vendor negotiations, and external logistics partnerships.
• Familiarity with medical device quality assurance processes, including coordination with QA teams on product release procedures.
• Experience collaborating with finance teams on invoice reconciliation, customer credit management, and financial operations.
• Bachelor's degree or equivalent educational background.

About the Company

Our client is a global healthcare and medical device organization specializing in the supply of advanced medical instruments, specialized healthcare equipment, and essential service parts.

With an established international supply chain network spanning North America and Europe, the company supports healthcare providers through reliable product distribution, efficient logistics operations, and high-quality customer service.

Its Japan operations oversee local warehousing, inventory management, customer service, and medical device distribution, working closely with global supply chain teams to ensure consistent product availability and operational efficiency.

The organization offers a collaborative international environment where experienced supply chain professionals can contribute to operational improvements, strengthen logistics processes, and support the delivery of essential healthcare products across Japan.

Why You'll Love Working Here

• Competitive Compensation: Join a global medical device company offering a competitive compensation package.
• Flexible Working Arrangements: Benefit from a flextime working system, providing greater flexibility in managing your work schedule.
• Broad Leadership Responsibilities: Take ownership of both supply chain management and customer service operations, gaining valuable experience across multiple business functions.
• International Exposure: Collaborate regularly with global supply chain teams in the United States and Barcelona, strengthening your international business experience.
• Strategic Decision-Making: Have the opportunity to establish new operational KPIs, optimize logistics processes, and introduce innovative supply chain solutions.
• Team Leadership & Career Development: Lead and develop a dedicated team while strengthening your expertise in logistics strategy, people management, and operational excellence.
• Meaningful Healthcare Impact: Contribute directly to the reliable distribution of critical medical devices, instruments, and service parts that support healthcare providers across Japan.
• Cross-Functional Collaboration: Work with logistics, customer service, quality assurance, finance, and international supply chain teams to improve business performance.

Don't Miss Out - Apply Now!