JOB DESCRIPTION
Job Title
Service Technician
Reporting To
Workshop Supervisor / Operations Manager
Function
Workshop Operations
About Us
We are a leading provider of tools, equipment and support services to a wide range of industries across Ireland, supported by modern technology and a commitment to quality and service.
About the Role
As a Service Technician, you will service and repair our full range of hire equipment and tools, maintaining the quality, safety, reliability and availability of hire stock in a cost-effective manner.
You will help maintain maximum workshop productivity in line with operational targets. You will also follow the damage process, ensuring equipment damage is highlighted in accordance with company guidelines on Health & Safety at Work and that costs are recovered through the appropriate procedure.
Responsibilities
Health & Safety
- Advise on product defects that may affect the health and safety or reliability of equipment.
- Carry out daily and weekly internal audits to ensure equipment quality is maintained.
- Maintain a tidy, clean working environment and follow all safety guidelines, including the correct use of personal protective equipment (PPE) and workwear.
- Champion health, safety, environmental and quality (HSEQ) standards to safeguard the interests of the business, colleagues and customers.
- Log safety observations with the Workshop Supervisor or through the designated reporting system.
- Report recurring health and safety issues relating to equipment to your manager.
Compliance
- Liaise with the Workshop Supervisor when spare parts are required to ensure repairs are cost-effective. Minor repairs may be undertaken by a Service Technician.
- Advise the Workshop Supervisor of repairs that may be covered under warranty.
- Service and maintain all core products within the range, following the relevant service checklists.
- Complete internal testing and run processes before recording results on the internal computerised system, to ensure product quality is maintained.
- Maintain service records on the internal computerised system and complete daily worksheets.
- Follow the damage process and ensure equipment damage is clearly highlighted.
- Ensure all equipment is cleaned to a high standard and is ready for hire.
- Follow all relevant safety accident management procedures, safety updates and technical bulletins.
Workshop & Customer Service
- Carry out routine servicing and minor maintenance of hire equipment and products, including electrical testing where required.
- Refurbish equipment and products where necessary.
- Maintain workshop productivity in line with company targets.
- Undertake other tasks and duties as required, including assisting other departments when necessary.
- Promote teamwork across the wider operation to support effective workshop performance.
- Manage operational priorities by testing equipment as required.
To Make It Safe, You Will
- Think Safe, Work Safe, Home Safe.
- Wear the correct PPE at all times.
- Take pride in the quality of your work and the equipment handed over to customers.
- Only load or unload vehicles when it is safe to do so.
- Promote a strong safety culture by setting a positive example.
To Make It Happen, You Will
- Deliver an excellent customer experience.
- Complete all assigned deliveries and collections.
To Make It Better, You Will
- Use your smartphone, as trained, to enhance the customer experience.
- Look for opportunities and potential leads.
- Suggest improvements to ways of working.
- Communicate any frustrations or operational concerns to your manager.
To Make It Together, You Will
- Promote teamwork within the depot.
- Show respect to everyone you work with.
- Work hard to support customers and colleagues.
- Work flexibly across different tasks to help ensure all aspects of the operation are completed.
About You
We're looking for someone who:
- Has experience maintaining mechanical and electrical equipment (desirable).
- Has a positive attitude, a solution-driven mindset and good problem-solving skills.
- Has strong communication and organisational skills.
- Is proficient with computer systems and has good numerical skills.
- Has experience with manual handling (beneficial).
