Logistics & Customer Service Team Lead
About the job
Morgan McKinley is partnering with a leading organisation to recruit an experienced Logistics & Customer Service Team Lead. This is an excellent opportunity for a hands-on professional to take ownership of shipping operations, oversee logistics processes, and lead a high-performing team.
The Role
As the Logistics & Customer Service Team Lead, your primary focus will be on ensuring efficient, accurate, and timely shipping operations while maintaining exceptional customer service. You will lead a team of shipping and customer service personnel, coordinate with internal departments and logistics partners, and optimise systems to drive operational excellence.
Key Responsibilities
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Shipping Operations: Oversee all aspects of shipping, ensuring accurate documentation, compliance with procedures, and timely dispatch of goods.
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Team Leadership: Lead, coach, and support the logistics and customer service team, fostering a culture of high performance and accountability.
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Customer Communication: Ensure clear and timely communication with customers regarding shipments, delivery status, and any potential issues.
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System Optimisation: Utilise and improve shipping and logistics systems to enhance efficiency, accuracy, and visibility across operations.
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Performance Monitoring: Track and analyse KPIs for shipping, logistics, and customer service, identifying areas for improvement and implementing solutions.
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Problem Solving: Quickly address and resolve shipping, logistics, and customer service issues to maintain smooth operations.
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Compliance: Maintain accurate records and documentation in line with ISO standards and company policies.
Candidate Profile
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Strong experience in shipping, logistics, and customer service operations.
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Proven leadership and team management skills.
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Excellent communication and interpersonal abilities.
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Proficient in ERP or shipping management systems and advanced MS Office skills.
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Highly organised, process-oriented, and able to thrive in a fast-paced environment.
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Strong analytical and problem-solving mindset.
