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    Senior Customer Service Advisor

    DublinPermanent€30k - €40k
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    4 weeks ago
    JN -052025-1982254

    Senior Customer Service Advisor

    Dublin Permanent €30k - €40k

    About the job

    Branch Senior Customer Service Advisor

    Are you a customer service superstar with a passion for helping people achieve their financial goals? We're looking for a highly motivated and compliant Branch Senior Customer Service Advisor to be a vital part of our dynamic branch team. As a key "face of the bank," you'll play a crucial role in delivering exceptional service, nurturing customer relationships, and actively driving new business growth.

    In this fast-paced environment, you'll be instrumental in supporting efficient branch operations and ensuring our customers receive expert advice across all their financial needs. If you're a proactive problem-solver with a "right first time" mentality and a commitment to continuous development, we want to hear from you!

    What you'll do:

    • Be a customer champion: Provide outstanding face-to-face and over-the-phone service, advise customers on their financial journeys, and swiftly resolve queries with professionalism and compliance.
    • Drive business growth: Proactively identify and seize new business opportunities through in-branch and local promotional activities, converting leads to sales in line with our Omni-Channel approach.
    • Strengthen relationships: Maintain strong, positive relationships with existing customers and contribute to retaining and expanding our customer base across all segments.
    • Ensure seamless operations: Support the efficient day-to-day running of the branch, coordinate activities, and ensure the team adheres to all compliance standards.
    • Lead by example: Champion a "right first time" approach to compliance, setting a high standard for accuracy and customer protection.
    • Support sales campaigns: Assist with sales initiatives, including post-sale fulfilment, administration, and follow-up.
    • Master branch duties: Perform cash administration, ATM/SSBM maintenance, and rotate through various branch roles to ensure comprehensive support.
    • Stay ahead: Maintain up-to-date knowledge of regulatory codes and legislation, committing to continuous professional development.

    What you'll bring:

    • Proven experience in a customer service role, ideally within a financial services environment.
    • A strong commitment to delivering exceptional customer experiences.
    • Excellent communication and interpersonal skills, with the ability to build rapport and trust.
    • A proactive and results-oriented approach to identifying and converting sales opportunities.
    • Meticulous attention to detail and a strong understanding of compliance procedures.
    • Ability to thrive in a fast-paced, collaborative team environment.
    • Flexibility, adaptability, and a willingness to continuously learn and develop.