Customer Success Manager (Contract)

Temporary contracts | Based in Dublin

Morgan McKinley is proud to partner with a global technology leader to build out their Customer Success team. We are currently seeking expressions of interest for several upcoming Customer Success Manager roles

The Customer Success Manager will be the primary point of contact for a portfolio of up to 35 enterprise clients across a variety of verticals. The successful hire will look after the operational aspects of client processing and identify opportunities for proactive discussions with clients regarding their business, growth strategies, and recommendations on how our organisation can partner with them.

Responsibilities

• Develop mutual customer success plans with key client contacts with clients to detail growth opportunities and optimization.
• Identify cross- and upsell opportunities and collaborate with the aligned sales teams to drive deal success.
• Drive client retention through ongoing relationship management and proactively mitigate client churn risk.
• Proactively review clients' operating environments to deliver client education and best-practice sharing.
• Advocate and liaise with internal teams, including product or technical support, to improve client experience.
• Address compliance, risk, and regulatory concerns, field incoming reporting and reconciliation questions, and complete formal analyses on declines and interchange.

Job Requirements

• Minimum 3 years of customer success or account servicing experience, ideally in payments or e-commerce.
• Proven track record of successfully managing multiple business customers and developing commercial opportunities in collaboration with sales.
• Strong communication skills and commercial awareness.
• Ability to work well in a matrix environment, including experience in collaborating across multiple departments and levels within an organisation.
• Experience working with Microsoft Office (PowerPoint, Excel, OneNote, Outlook), Gainsight, and Salesforce.

Desirable

• Additional EU language