Client Services Coordinator - 6 Month Contract

Morgan McKinley is looking for a Client Services Cooridinator to join our Talent Solutions team.
 As a Client Services Coordinator, you are the engine room of our client programmes - ensuring all day-to-day administrative tasks are executed seamlessly while delivering accurate reporting to support performance objectives. You thrive in a fast-paced, service-driven environment and take pride in operational excellence, enabling Client Services Consultants to deliver an exceptional experience for our clients.

Key Success Pillars

• Developing and Empowering Yourself
• Operational Excellence & Accountability
• Collaboration – One Team, Winning Together
• Great Customer Experience and Growth
• Financial Success

Key Responsibilities
Developing and Empowering Yourself

• Participate in all relevant training throughout your induction period
• Proactively engage in development opportunities to accelerate progression
• Utilise internal learning platforms to enhance knowledge and soft skills
• Seek and act on feedback to identify strengths and areas for improvement
• Set clear, measurable goals aligned with client SLAs and consistently meet or exceed targets
• Support the development of new Client Services Associates through coaching and mentoring

Operational Excellence & Accountability

• Support implementation and continuous improvement of processes to drive team success
• Maintain expert knowledge of systems, ensuring all records are accurate and up to date
• Coordinate interview scheduling and provide interview note-taking support (virtual and onsite)
• Become fully immersed in assigned client accounts to ensure compliance with portals, processes, and SLAs
• Ensure compliance standards are consistently upheld, including GDPR and recruitment best practices
• Support end-to-end recruitment processes, ensuring efficiency, accuracy, and positive outcomes
• Write, proof, and post compelling job advertisements to attract high-quality talent
• Monitor job boards and track open vacancies in line with client requirements
• Assist in reporting recruitment activity and performance against SLAs
• Track KPIs and metrics to identify improvement opportunities

Great Customer Experience and Growth

• Build and maintain strong relationships with clients, understanding their needs and expectations
• Support delivery of a best-in-class recruitment experience for clients and candidates
• Coordinate high volumes of interviews with hiring managers efficiently
• Deliver exceptional customer service in every interaction
• Act as a Career Ally by supporting and engaging with candidates responsively
• Assist with candidate onboarding to ensure a smooth transition
• Represent the organisation at networking events as a brand ambassador

Skills & Attributes

• Strong administrative experience within a compliance-driven environment
• Highly motivated, results-driven, and customer-focused
• Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel
• Experience working in a fast-paced, service-oriented environment
• Professional, ethical, and competitive mindset
• Excellent communication and interpersonal skills (written and verbal)
• Strong organisational skills with the ability to prioritise and manage multiple tasks
• Team-oriented mindset with a collaborative approach
• Proven ability to deliver in high-pressure environments where speed to market is critical
• High attention to detail and commitment to operational excellence

Our Values and Culture

At the heart of our "Go Beyond" culture are core values include:

• We Succeed Together
• We Simplify the Complex
• We Go Beyond

We are committed to fostering a diverse, inclusive, and supportive workplace, where every team member can thrive.