Sales Support Administrator

Key Skills and Experience

• Strong customer service skills, with the ability to build positive relationships with customers and suppliers.
• Excellent communication skills and confidence handling enquiries, processing sales and providing product information.
• Good computer literacy, with experience using business systems or ERP software an advantage.
• Reliable, trustworthy and organised, with the ability to work independently and contribute effectively within a small team.
• Previous experience in a similar sales support, trade counter or warehouse role is desirable, along with manual handling training.
• A proactive attitude, willingness to learn and the confidence to support branch operations in the manager's absence.

Responsibilities

• Support the Branch Manager with the daily running of the branch, including sales, administration and general operational activities.
• Deliver excellent customer service by responding to enquiries, processing orders and assisting customers at the trade counter.
• Develop and maintain strong working relationships with customers and suppliers, providing helpful advice and product guidance.
• Carry out warehouse duties, including receiving and dispatching goods, managing stock, and picking and packing orders.
• Follow all health and safety procedures and maintain high standards across the branch and warehouse.
• Assist with general branch duties as required, contributing to a collaborative team environment and ensuring the smooth day-to-day operation of the business.