We are currently recruiting for a Front of House professional to join a busy and professional organisation. This is an excellent opportunity for a highly organised, personable and proactive individual who takes pride in delivering a high standard of customer service while ensuring the smooth and professional running of the reception and front-of-house function.
As a Front of House professional, you will be responsible for providing a warm, professional and efficient first point of contact for clients, visitors and colleagues. You will manage the reception area, welcome visitors, handle incoming calls and enquiries, coordinate meeting rooms and provide general administrative and office support as required.
The ideal candidate will have excellent communication and interpersonal skills, strong attention to detail and a professional, client-focused approach. You will be confident dealing with people at all levels and comfortable working in a busy and professional environment.
Key Responsibilities
- Provide a professional and welcoming front-of-house service to clients, visitors and colleagues, ensuring a consistently high standard of customer service
- Meet and greet visitors, manage visitor arrivals and handle incoming calls and general enquiries in a professional manner
- Manage the reception area and ensure reception, meeting rooms and communal areas are maintained to a high professional standard
- Coordinate meeting rooms, including bookings, preparation, refreshments and meeting equipment
- Manage incoming and outgoing post, couriers, deliveries and general correspondence
- Provide general administrative and office support, including document preparation, filing, printing, scanning and maintaining accurate records
- Assist with meeting coordination, diary management, internal events and preparation of meeting materials
- Liaise with internal teams, clients, external suppliers and service providers as required
- Maintain office and reception supplies and assist with the smooth day-to-day organisation of the office
- Handle confidential information with discretion and provide additional administrative support and assistance with ad hoc projects as required
About You
We are looking for someone who is professional, personable and client-focused, with excellent communication skills and a positive, proactive approach to providing an outstanding front-of-house service.
You will ideally have:
- Previous experience in a front of house, reception, administration, hospitality, customer service or similar role
- A professional and personable approach, with excellent written and verbal communication skills
- Strong organisational skills, attention to detail and the ability to manage multiple priorities in a busy environment
- Excellent customer service and interpersonal skills, with the confidence to deal with clients, visitors and colleagues at all levels
- Strong IT skills, particularly Microsoft Office
- The ability to remain calm and professional under pressure while using initiative to resolve issues
- A flexible, reliable and proactive approach, with the ability to work independently and as part of a wider team
- Previous experience within a professional services, legal, financial or corporate environment would be advantageous
Qualifications & Experience
- Proficiency in Microsoft Office
- Previous experience working in a professional office or customer-facing environment
- Relevant administrative, customer service or hospitality experience
- Third-level education or a relevant qualification is advantageous but not essential
