Front of house Administrator

Job Title: Front of House Administrator

Permanent, Full-Time

Location: New Market Cork

Salary: 29,000 - €35,000 DOE

We are seeking a highly organized and friendly Front of House Administrator to join a dynamic team. This permanent, full-time position offers an exciting opportunity to be the first point of contact for visitors while supporting various internal teams with administrative tasks. You'll play a pivotal role in ensuring the smooth day-to-day operations of the business while delivering excellent customer service.

Key Responsibilities:

• Greet and assist customers and visitors upon arrival, ensuring a professional and welcoming experience.
• Answer and direct incoming calls, addressing inquiries or passing them to the appropriate team.
• Manage appointment scheduling and bookings, coordinating with various departments to ensure smooth operations.
• Provide administrative support to multiple internal teams, including finance, sales, and service, helping to manage paperwork, data entry, and reporting as required.
• Provide administrative support with invoice entry, processing of documents, maintaining accurate customer records and assisting with paperwork.
• Maintain a clean, organized front-of-house area, ensuring all relevant materials are stocked and accessible.
• Handle customer enquiries both in person and over the phone, delivering exceptional service and support.
• Update customer records and data in relevant systems, ensuring accuracy and compliance with company procedures.

Key Skills & Experience:

• Strong interpersonal and communication skills, with the ability to liaise effectively with both customers and internal teams.
• Proven experience in a customer-facing administrative role.
• Experience supporting multiple teams in an administrative capacity is a plus.
• Excellent organizational and multitasking abilities, with attention to detail.
• Proficiency in Microsoft Office and other office management tools.
• A professional, customer-focused attitude with the ability to manage competing priorities.
• Ability to work under pressure in a fast-paced environment and maintain a positive attitude.