Contract: 12 months
Location: Little Island - Hybrid working model
We are seeking an English-speaking professional to support our Enterprise Meeting Services team with healthcare providers contracting, compliance, and reporting activities. This role is central to ensuring smooth end-to-end contract management, adherence to regulatory requirements, and delivery of an excellent customer experience for both internal stakeholders and external healthcare professionals.
Key Responsibilities
- Act as the primary point of contact for all contracting-related queries from healthcare professionals and internal partners.
- Oversee the full contract lifecycle, ensuring timely coordination, execution, and compliance with agreed SLAs.
- Monitor operational dashboards daily, ensuring accurate distribution and follow-up across the team.
- Maintain compliance with anti-corruption policies when engaging with HCPs.
- Ensure accurate data capture to support contractual agreements and disclosure requirements, including managing data corrections and responding to reporting queries.
- Track, review, and share performance metrics with stakeholders to monitor and improve KPIs.
- Resolve escalated issues efficiently and liaise with senior management when needed.
- Share expertise in business processes and systems, supporting training and knowledge transfer across the team.
- Contribute to global and regional projects, driving process improvements and supporting broader business initiatives.
- Provide oversight for meetings, including HCP contracting, payments, expense reimbursements, and compliance support.
- Collaborate cross-functionally with global and international teams within Meetings & Congresses and other key connected functions.
Requirements
- 3-4 years' customer-facing experience with strong communication, compliance, and problem-solving skills.
- Bachelor's degree or equivalent professional experience.
- Fluency in English (written and spoken).
- Experience with Salesforce, SAP P2P, and MS Office (including Visio) preferred.
- Prior experience with contracting systems is advantageous.
- Proven ability to identify, recommend, and deliver process improvements.
