Job Title: Client Support Advisor
Location: Cork, Ireland
Are you passionate about helping people and delivering outstanding customer service? Looking to kickstart or grow your career in the healthcare insurance industry? Our client-a leading healthcare insurance provider-is seeking a Client Support Advisor to join their dynamic Customer Service Team based in Cork!
As a Client Support Advisor, you will be a key point of contact for customers, offering clear guidance, support, and solutions. You'll help clients navigate their healthcare insurance needs with confidence and ease. This is a fantastic opportunity to join a supportive team in a thriving sector, with plenty of room for professional growth.
Respond to customer inquiries via phone, email, and other communication channels in a helpful and professional manner
Provide accurate information regarding healthcare insurance policies, services, and procedures
Resolve client issues efficiently or escalate where necessary
Maintain detailed and accurate records using MS Word and Excel
Collaborate with your team to share knowledge and continuously improve service delivery
Experience: Previous experience in a customer service or client-facing role, preferably in a fast-paced environment
Skills: Strong communication and problem-solving abilities, proficiency in MS Word and Excel
Attitude: Positive, people-oriented, and dedicated to delivering excellent service
Ambition: Eagerness to learn and grow within the healthcare insurance industry
Comprehensive training to support your success
A welcoming and inclusive team culture
Clear career progression opportunities within a respected healthcare insurance provider
Competitive salary and benefits package
Ready to make a meaningful impact? Apply today to become a valued part of the team!