Member Services Representative

Job Title: Member Services Representative
Location: Little Island (Hybrid working model i.e. 3 days WFH, 2 days onsite)
Job Type: Fulltime, Permanent

About the Role:
A client of mine who is a nationally know healthcare insurance company is looking for a compassionate and detail-oriented Member Services Representative to join their healthcare insurance onboarding team. In this role, you'll support members by answering questions about benefits, claims, and coverage, helping them navigate their healthcare needs with confidence and clarity as well as onboarding new members.

Key Responsibilities:

• Respond to member inquiries via phone and email

• Explain insurance benefits and coverage options

• Assist with claims, billing, and enrollment questions

• Document interactions accurately in internal systems

• Deliver exceptional, empathetic customer service

Experience Requirements:

• Previous customer service or call center experience preferred

• Strong communication and problem-solving skills

• Ability to handle confidential information professionally

• Proven experience in empathy driven customer service

What is on offer:

• Annual Salary: €28,500

• Bonus structure

• Private healthcare insurance for you and your dependants

• Subsidised gym membership

• Opportunities for advancement

Apply today to be a part of making healthcare easier for those who need it most.