Morgan McKinley is partnering with a high-growth, global consumer technology business to appoint a Senior Operations Manager to their international headquarters in Shannon.
This is a senior, strategic leadership role with full ownership of end-to-end operations across order management, logistics, customer fulfilment, and 3PL performance. The successful candidate will join the Senior Management Team and play a pivotal role in scaling operations, improving service levels, and driving operational excellence across EMEA and beyond.
Reporting directly to the Managing Director, the Senior Operations Manager will lead a team of six and oversee all core operational activities, ensuring best-in-class execution, compliance, and customer experience.
This role offers significant scope to influence systems, processes, and culture within a dynamic, fast-paced multinational environment.
Lead and manage all operational functions including order management, invoicing, returns, outbound logistics, rework activities, customer account support, and 3PL services
Own customer order entry processes, including EDI integration, SLA management, dispute resolution, and service performance
Lead, coach, and develop a high-performing, collaborative operations team, fostering a strong values-driven culture
Develop and execute operational strategies to improve efficiency, scalability, service quality, and cost control
Oversee onboarding of new customers, supporting contract review and operational readiness
Manage and optimise rework and reverse logistics processes across the business
Drive cross-functional alignment between Operations, Supply Chain, Finance, Sales, Product, and external logistics partners
Act as the primary owner of 3PL relationships, including performance management, SLA governance, and continuous improvement
Project manage systems and process enhancements across order management, returns, invoicing, reporting, and customer interfaces
Define, track, and report on operational KPIs to drive accountability and performance improvement
Ensure compliance with Irish, EU, and international customs, trade, import/export, health & safety, and environmental regulations
Support the rollout and optimisation of a B2B portal for smaller retail customers
Champion continuous improvement initiatives and support wider cross-functional projects
Bachelor's degree in Business, Operations Management, Supply Chain, or a related discipline
Minimum of 5 years' experience in operations management, with at least 3 years in a people leadership role, ideally within a multinational or fast-paced environment
Proven experience leading end-to-end operations, including logistics, order management, and customer fulfilment
Strong hands-on experience with Microsoft Great Plains or a similar ERP system
Solid knowledge of Irish and EU trade compliance, customs processes, and international logistics regulations
Demonstrated experience managing import/export documentation across EMEA and MENA, including post-Brexit trade requirements
Strong analytical capability with advanced Excel proficiency and high attention to detail
Excellent organisational, problem-solving, and decision-making skills
Ability to manage multiple priorities and projects in a deadline-driven environment
Strong stakeholder management and communication skills, with a customer-first mindset
Track record of driving operational improvement and delivering premium service outcomes
