We are looking for Social Media Specialists to join this Global Social Media Team. If you speak, English, French, Spanish, Italian and have Social Media and Customer Service experience then apply now!
Job title: Social Media Specialist
Languages: French/ Spanish/ Italian/ English
Salary: €33k per annum
Duration: 7 months
This highly reputable Global company is looking for Social Media Specialists to join their team for 7 months. The Social Media team responds to users via various platforms, in a timely, personal and professional manner. The successful candidate will be able to work independently, prioritising and troubleshooting tasks. You will be a collaborative and communicative team player with excellent written skills.
Respond effectively to daily sensitive and high risk communications via Social Media.
Adhering to set SLAs and KPIs, based on quantity of responses and response times.
Assign and escalate cases that require case management.
Keep up to date with the latest trends and provide recommendations for continuous improvement in the workplace.
Complete relevant training in a timely manner and keep in tune with workflow changes.
1+ year experience in Customer Service and Social Media.
Fluent in English or French or Spanish or Italian.
Digital Native with a Passion for Social Media management.
Third level degree preferred.
Excellent written and verbal communication.
Creativity and Problem Solving
A customer focused individual who strives to improve customer experience.
A high performing, driven, proactive individual who can work effectively independently, using own initiative and judgement.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.