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Regional Field Engineer - Letterkenny

Job Seekers Ireland Engineering Telecoms

Job Summary

  • Letterkenny
  • Permanent
  • 1571
  • Jul 19, 2021
  • Competitive
Job Description

NBI is looking for an experienced and enthusiastic Second Line Support Engineer who wants to jump in head-first and help build a mission-driven company from the ground up.


The National Broadband Plan (NBP) is the largest ever telecommunications project undertaken by the Irish State. It aims to radically transform the country's broadband landscape through the delivery of quality, affordable high-speed broadband to all parts of Ireland where such services are not available commercially.

The NBP will ensure that all people and businesses in the Intervention Area have access to a modern and reliable broadband network, capable of supporting the communications, information, education, and entertainment requirements of current and future generations.

The network will be designed, built, and operated by National Broadband Ireland, using a combination of State subsidy and commercial investment. It will make its services available to all of the rollout area, which accounts for 23% of the population in about approximately 537,000 homes, farms, schools, and businesses.

Key Objectives / Accountabilities:

NBI is looking for an experienced and enthusiastic Second Line Support Engineer who wants to jump in head-first and help build a mission-driven company from the ground up.

You are comfortable with a constantly changing environment. You are detail oriented and you love efficiency and excellent service. You will directly contribute to the building of a state of the art operations capability, working in the NBI second line support team; ideally with domain expertise across two or more of OSS, Optical Line Termination (OLT), Optical Network Termination (ONT), DWDM and IP (Nokia an advantage); and requiring deep specialist domain expertise- or the aptitude to develop such in OLT, ONT and Passive Optical Network (PON) technology, systems and related processes.

You get the importance of teamwork and you understand the importance of developing a strong relationship with our Network Operations & Engineering teams as well as managing the performance of third-party vendors who will provide third-line support.

You will work with a diverse team of people - with ICT systems and operational process expertise; and you will be responsible for delivering specialist OLT, ONT and PON technical support to assure continuity of network service; and the installation, commissioning and test of network infrastructure.

Key Responsibilities/requirements:

  • Must live or be prepared to live within 3 months of being hired within 25km of the regional town centre in the area you apply to be responsible for
  • Responsible for a region of approximately 40-50 nodes.
  • In field repair and preventative maintenance to support optimal function and performance of all FTTH access network elements across the OSS, OLT, ONT, Microwave DWDM and IP domains; specializing in Fibre, OLT, ONT & PON
  • Support the resolution of complex customer issues
  • Support the adherence to key operational processes
  • Support the acceptance of new/enhanced network resources into production
  • Support the resolution of complex single- and multi-domain issues
  • Contribute to the performance management of the operations team and third-party contractors
  • Contribute to an open team culture of excellence, efficiency and continuous improvement
  • Develop a strong relationship with colleagues in the Network Operations Centre and the Customer Operations teams; as well as liaising with third-party vendor specialists who will provide third-line support
  • Work with business stakeholders and IT to ensure the quality of documentation and ability to measure and manage the performance of the network to stringent KPIs

Knowledge & Experience

Our ideal candidate will have:

  • 5+ years technology/operations experience in an ICT environment
  • A third level qualification in engineering, computer science, physics or similar
  • Skilled in OLT/ONT trouble shooting, OTDR testing, Fibre Fault finding, Core Fibre, FTTx
  • Ideally, domain knowledge across OSS, OLT, ONT, DWDM & IP (Nokia an advantage); and deeper domain expertise in Fibre Fault finding, OLT, ONT & PON
  • Knowledge of Analytic Trouble Shooting (ATS) techniques; test methodologies and techniques; and an aptitude for analysis, prioritization and clear technical communication - to identify root causes of functional and performance problems and generate remedies and resolutions
  • Highly responsible with an ability to work on call and on own initiative
  • Excellent understanding of ICT operations
  • Excellent written, oral communication, reporting and presentation skills
  • Excellent people skills

Excellent ambassador for NBI, promoting the organisation and role modelling NBI's values