Fraud Management Lead, Credit Card, Global Banking Grp

About the company

A global banking group is seeking an experienced fraud management and fraud prevention expert, to shape strategy and steer the evolution of cutting-edge fraud decision systems that protect customers across international markets.

About the role

As a global fraud management lead, you will support first line of defense, safeguard customer credit journeys, influence high-impact product roadmaps, drive transformation across complex landscapes, and act as a trusted expert in card fraud prevention.

Responsibilities

• Shape and contribute to the Cards and Customer Contact Management strategy across the global fraud landscape.
• Lead the development and delivery of the fraud decision‑systems product roadmap, ensuring strong value and alignment with wider business strategy.
• Guide Product Owners in designing, building, and deploying global strategic fraud‑decision capabilities and platforms.
• Manage and influence stakeholders at all levels, drive effective engagement, priority decisions, and clear communication.
• Own and lead the prioritization process within the SVS to support agile ways of working and maximize business outcomes.
• Act as a subject matter expert for global fraud products, supporting regional teams and sharing best practices.
• Monitor industry trends and emerging fraud technologies, providing insight to inform product evolution and strategic direction.

Requirements

• At least 8 years of experience in fraud prevention, including deep understanding of fraud typologies, mitigants, and technologies.
• Proven experience in product management and delivering change across complex business and technology environments.
• Solid understanding of fraud‑related data, including modelling, acquisition, governance, and approvals.
• Exposure to analytical modelling techniques, ideally within fraud decisioning or customer‑outcome‑driven systems.
• Strong commercial and financial acumen, with the ability to balance risk, value, and customer impact.
• Excellent understanding of external regulatory, competitive, and industry landscapes.
• Demonstrated ability to work effectively across markets with a global mindset and strong stakeholder management skills.