Customer Service Officer - call centre

About the company

A well-known financial service company provides a wide range of retail service. As part of its continued growth and adaptation to market demands, the company is seeking a Customer Service Officer focusing on live chat operation.

About the role

As a Customer Service Officer, you will play a vital role in responsible live chat communication, guest relationship and administration.

Responsibilities

• Respond promptly to customer inquiries via live chat, providing accurate information about banking products and services.
• Assist customers in resolving issues, including account inquiries, transaction inquiries, and technical support.
• Accurately document customer interactions and feedback to ensure seamless follow-up and service improvement.
• work closely with team members and other departments to address customer needs and enhance service delivery.
• Assist any ad hoc requirements

Requirements

• Degree or equivalent experience in a related field.
• 1-2 years of customer service experience, preferably in the banking or financial services industry.
• Strong written communication skills with the ability to convey information clearly and concisely.
• Strong in analytic, organization, presentation and independent
• Strong written communication skills in English and Chinese, including traditional and simplified Chinese
• Immediate availability or a short notice period is preferred.

Application

If this above description fits your experience and is something you would like to explore, please click 'Apply Now' to submit your resume to us.

Our specialist consultant will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.