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Customer Service Specialist, Luxury Retail
Hong Kong Permanent HK$21k -25k pm
About the job
About the company
An international well-regards luxury brand is now looking for a Customer Service Specialist to join their dedicated team.
About the role
This role is responsible for building trust and good relationship with premium customers and providing excellent customer service.
Responsibilities
- Handle daily customer enquiry face-to-face and via phone calls and emails
- Provide information in response to customers' inquiries, concern and requests
- Manage customer appointments and complaints
- Develop and maintain good relationship with customers
- Coordinate with other internal departments to deliver best services to customers
Requirements
- Degree holder or above
- 3+ years of experience in customer service and aftersales services
- Experience in hospitality, private club or luxury retail will be a PLUS
- Good communication, interaction and coordination skills
- Presentable, energetic, cheerful and detail-minded candidate
- Excellent command in English, Mandarin and Cantonese
Offers
- 5 days work week
- Stable environment
- Attractive year-end bonus
- Full medical coverage
- Yearly salary review
