Job Title: Client On-Boarding (Business Implementation) - Manager
Business Unit: Client Office / Fund Administration Services
Location: Dublin (Hybrid/Office-Based)
Role:
As a key member of the team, this role is responsible for effectively on-boarding and integrating new business into internal operational processes. The position requires strong attention to detail, high-quality delivery standards and a commitment to excellent service.
You will work closely with sales, client development and operational teams to ensure a smooth transition for new clients.
This is an exciting opportunity for an experienced, driven and entrepreneurial professional to work in a dynamic environment with exposure to all areas of the business.
Key Responsibilities:
- Act as a senior relationship manager and key interface between sales, client development, operations and clients.
- Oversee service delivery and engagement for newly on-boarded clients.
- Maintain a high-quality client experience, ensuring timely, accurate data and proactive relationship management.
- Identify and recommend opportunities to enhance client-focused service delivery.
- Keep up to date with industry developments, trends and product offerings.
- Act as a proactive business partner, fostering strong relationships with new and existing clients.
- Ensure client reporting metrics are delivered effectively and add value to the service provided.
- Resolve issues and incidents, oversee delivery of solutions and maintain strong communication with internal stakeholders.
- Support and promote a culture of continuous improvement, helping to drive enhancements, best practice and scalable processes.
- Serve as an escalation point for colleagues.
- Contribute to various ad hoc projects as required.
Experience Requirements:
- 8-10 years' experience in an operational environment, including at least 5 years at managerial level.
- Demonstrated experience as a senior client contact.
- Background with a leading financial services or fund administration provider preferred.
- Knowledge of fund administration platforms and market data services advantageous.
- Strong understanding of fund accounting, investor services, custody and depositary functions.
- Good awareness of the interdependencies within fund services and connectivity requirements with third-party service providers.
Qualifications & Skills:
- Third-level degree; professional qualification (full or partial) is an advantage.
- Excellent organisational, interpersonal and communication skills.
- Strong project management and leadership capabilities with high attention to detail.
- Proactive, motivated and delivery-focused approach.
- Strong adherence to standards, discipline and principled behaviour.
- Ability to take ownership and resolve issues independently.
- Proficient in Microsoft Office applications.
