Our Client is seeking a professional, friendly, and motivated Customer Service Representative / Cashier to join their branch team based in West Cork on a 12-month contract. Serving as the primary point of contact within the branch, the successful candidate will play a vital role in providing outstanding service to the local clientele, managing routine financial transactions, and assisting with overall daily operations. This position offers an excellent opportunity for an individual aiming to advance their career in retail banking while working inside a collaborative and supportive team environment. Given the nature of this contract vacancy, candidates with a short notice period or immediate availability will be prioritised.
Responsibilities
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Provide a welcoming and professional experience for all visitors, addressing face-to-face, telephonic, and email enquiries efficiently
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Handle routine retail transactions, including withdrawals, lodgements, and bill payments, ensuring high levels of accuracy and precise daily till balancing
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Recognise client requirements and proactively guide them towards relevant savings, mortgage, and insurance services, scheduling consultations with internal specialist advisers
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Adhere strictly to Central Bank regulations, ensuring compliance with data protection, Know Your Customer, and Anti-Money Laundering protocols
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Assist customers in adopting and navigating digital and automated banking platforms
Requirements
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Prior experience in a fast-paced cash-handling environment, face-to-face customer service, or retail banking is required
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Excellent attention to detail combined with strong numerical capability and proficiency in standard IT applications
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An APA or QFA qualification is a distinct advantage, though not mandatory for entry-level cash-handling duties
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Exceptional interpersonal and communication skills, with a natural capability to engage and build rapport with the local community
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Little to no notice period, with the ability to commence a contract role swiftly
