Morgan McKinley is delighted to be partnering with a leading Irish bank to hire for their branch in Navan.
This is a full time permanent onsite role.
Your Role:
As a Branch Customer Experience Advisor, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner.
You will become familiar with the Banks Customer Segmentation Strategy and take part in 'in branch' and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers.
Your Responsibilities:
- Support in the day to day operation of customer service within the branch.
- Provide an excellent level of customer service and advise customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions.
- Take ownership and deal with customer queries in an effective, professional and compliant manner.
- Assist with sales campaigns including post sales fulfilment, administration and follow up tasks.
- Assist the Branch Lead and wider territory team with key customer relationships.
- Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements.
- Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model.
- Perform the various roles in the branch on a rotation schedule on an ongoing basis.
- Maintain knowledge of the regulatory codes and legislation impacting on day to day work.
- Commit to continuous professional development and agree an annual performance and professional development plan with the manager.
- Continuously reviews skills, and be flexible and open to feedback
Requirements:
Essential
- The candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths).
- Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
- Have significant level of proven sales, customer service or clerical experience.
- Committed to and enjoys working in a sales environment
Desired
- Excellent knowledge of all retail finance product, processes and procedures
- Significant experience in financial services
- APA/QFA qualification
