Telesales Representative (12-Month Maternity Cover)
Location: Limerick
Contract: 12-Month Fixed-Term Contract (Maternity Cover)
Hours: Full-Time
Our client, a leading organisation within the animal health and veterinary services sector, is seeking a customer-focused Telesales Representative to join their team in Limerick on a 12-month maternity cover contract.
This is an excellent opportunity for an experienced customer service or telesales professional who enjoys building strong customer relationships, delivering exceptional service, and working within a collaborative and fast-paced environment.
The Role
Reporting to the Telesales Supervisor, the successful candidate will act as a key point of contact for customers, supporting order processing, resolving queries, and ensuring a seamless customer experience across multiple communication channels.
The ideal candidate will be an excellent communicator with a professional and friendly approach, strong attention to detail, and the ability to manage multiple priorities effectively.
Key Responsibilities
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Deliver a high standard of customer service while building and maintaining strong customer relationships.
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Process customer orders accurately and efficiently across various ordering channels.
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Respond to customer enquiries and resolve issues in a timely and professional manner.
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Serve as a primary point of contact for customers via telephone, email, online ordering systems, and other communication channels.
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Answer incoming calls promptly and professionally.
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Take ownership of customer concerns, ensuring clear communication and timely resolution.
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Keep customers informed throughout the resolution process.
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Support customers with the installation and use of online ordering systems.
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Accurately record customer interactions and escalate issues where appropriate.
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Generate reports for both internal teams and customers.
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Work collaboratively with colleagues across departments to ensure customer satisfaction.
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Identify opportunities for process improvements and communicate recommendations to management.
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Maintain up-to-date knowledge of products, services, and business updates.
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Provide general administrative and team support as required.
Candidate Requirements
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Previous experience in a customer service, telesales, sales support, or account support role.
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Strong communication and interpersonal skills.
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Excellent listening skills and a customer-first mindset.
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Highly organised with strong attention to detail.
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Ability to work effectively in a fast-paced environment.
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Comfortable learning and using new systems and technologies.
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Strong problem-solving skills and ability to take ownership of customer queries.
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Proficient in Microsoft Office and general computer applications.
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Ability to work independently while contributing positively to a team environment.
What's on Offer
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Opportunity to join a well-established and respected organisation.
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Supportive and collaborative team environment.
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Comprehensive training and onboarding.
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Valuable experience within a leading customer-focused business.
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Fixed-term contract offering stability and professional development opportunities.
If you have a passion for customer service and enjoy working in a busy, customer-facing environment, we would love to hear from you.
Apply today with your CV for immediate consideration.
