We are currently seeking detail-oriented Customer Support Representatives to work on behalf of national awarding body responsible for further and higher education grants in Ireland. This is an essential service that supports a diverse range of students-from school leavers to mature learners-in accessing the funding they need for third-level education. If you are looking for a professional role within a highly regulated environment, this is an excellent opportunity to build your career in public-service support.
Working model: Remote working options available, training and Go Live fully onsite
3 month temporary contract, start date 10th August
Hourly rate: €14.15 per hour
Work hours are 9:00 AM to 5:00 PM, Monday through Friday, totaling 7.25 hours daily.
In this role, you will be part of a project that involves establishing a 'Single Point of Access' to unify sensitive records on a nationwide basis and focuses on data validation.
- Reviewing and validating sensitive documentation to ensure compliance with strict national regulations.
- Taking ownership of queries from start to finish, ensuring a seamless experience for every interaction.
- Adhering to guidelines and data protection protocols at all times.
The ideal candidate will meet the following criteria:
- Exceptional written and verbal communication skills with the ability to explain complex regulations in a simple, friendly manner.
- A strong analytical "eye for detail" for assessing documentation and identifying missing information.
- Access to a quiet, dedicated workspace with high-speed broadband to support a Work From Home (WFH) setup.
- Previous experience in a regulated environment-such as banking, insurance, or the public sector-is a distinct advantage.
- Ability to navigate multiple systems simultaneously and manage professional social media interactions.
