IT Infrastructure & Support Manager
Location: Primarily On-Site - Kildare (Multi-Site: Ireland & UK)
We are working with a well-established, multi-site manufacturing organisation that is seeking an experienced IT Infrastructure & Support Manager to take ownership of its IT operations across four sites in Ireland and the UK. This is a senior, hands-on role supporting a 7-day production environment and will suit a technically strong infrastructure professional who thrives in operational, high-responsibility roles.
This is not a purely strategic or desk-based management position. The successful candidate will lead from the front, balancing people management with hands-on technical delivery.
The Role
You will be responsible for the end-to-end delivery of IT infrastructure, cybersecurity, and user support across the organisation. Working closely with the Head of IT, you will manage a small technical team while acting as the senior escalation point for complex issues. You will ensure high system availability, security, and continuous improvement across all sites.
The role requires flexibility, on-site presence, and participation in out-of-hours and on-call support. Production operates seven days a week, with early morning and evening coverage required.
Key Responsibilities
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Lead, mentor, and develop a small team of IT Infrastructure & Support specialists
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Act as the senior technical escalation point across all sites
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Own and support a hybrid IT environment including networks, servers, virtualisation, cloud platforms, endpoints, and security
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Ensure high availability and quality of IT services in a production-critical environment
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Champion cybersecurity best practices and support compliance initiatives (e.g. GDPR, NIS2, ISO 27001)
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Lead infrastructure and security projects from planning through delivery
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Build proposals and business cases for IT investment and improvements
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Manage vendors, contracts, and service providers
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Provide hands-on, on-site support when required, including installations and troubleshooting
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Participate in on-call and out-of-hours support
What We're Looking For
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Proven experience in a senior, hands-on IT infrastructure or IT operations role
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Strong background in networking, servers, virtualisation, and security
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Experience supporting multi-site or production-critical environments
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Comfortable working in a manufacturing or industrial setting
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Strong leadership skills with a clear sense of ownership
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Positive, proactive, and solutions-focused attitude
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Willingness to travel between sites and work flexibly as required
Experience with technologies such as Windows Server, VMware, enterprise networking and firewalls, Microsoft cloud platforms, and modern security tools is highly desirable.
Working Arrangement
This is a primarily on-site role based in Kildare. Some remote working may be possible depending on operational needs, but flexibility and availability to be on site are essential.
Interview Process
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Initial HR screening, including a short profile assessment
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First-round interview with IT leadership and HR
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Final interview with senior stakeholders, including a short presentation
