Service Manager
About the job
Service Manager
Location: Co. Kerry, Ireland
Full-time | Permanent
Salary: €60k + Benefits
Recruiting on behalf of a leading medical sales and distribution organisation
Are you an experienced leader in service delivery, passionate about healthcare innovation, and ready to drive excellence in customer support?
We're currently representing a well-established medical device distributor known for its strong brand partnerships and customer-first ethos. This organisation is at the forefront of medical technology distribution and is looking for a Service Manager to lead their dedicated service team.
The Role
As Service Manager, you will take charge of service operations and team performance to ensure world-class support to a diverse healthcare customer base. You will collaborate with internal technical experts to uphold high service standards, maintain compliance, and cultivate lasting client relationships.
Key Responsibilities
- Lead and manage a high-performing Service Team.
- Build strong client relationships and provide tailored service solutions.
- Oversee service delivery performance, ensuring customer satisfaction and operational efficiency.
- Drive continuous service improvement initiatives within budget and time constraints.
- Analyse performance data to inform strategic decisions.
- Manage recruitment, development, and performance of service staff.
- Collaborate cross-functionally to enhance service strategy.
- Ensure compliance with internal policies and industry regulations.
What We're Looking For
- A qualification in Business or a related field.
- Proven experience in leading a services business (preferably in healthcare or technical sectors).
- Demonstrated leadership ability with strong people management skills.
- A customer-focused mindset and proactive problem-solving attitude.
- Commercially astute with excellent communication and negotiation skills.
- Comfortable working independently and making sound decisions.
- Strong proficiency in CRM/ERP platforms and Microsoft Office.
Why Apply?
- 25 days annual leave (rising with tenure)
- Company pension scheme
- Life cover and Employee Assistance Programme
- Active sports and social club
- Annual profit share scheme
- Continuous learning and professional development support
If this sounds like something you would be interested in, please apply today!
