Morgan McKinley is delighted to be partnering with a leading hospitality group to recruit a Front Office Manager for their Limerick location. As the Front Office Manager, you are instrumental in providing guests with a warm and professional experience. You will be accountable for consistently delivering top-quality customer service and ensuring guests receive exceptional care at all times, to the best of your capabilities.
Responsibilities:
- Deliver exceptional customer service at all times and handle guest queries or complaints professionally.
- Maintain strong internal communication and promote good customer relations within the team.
- Oversee daily Front Office operations, ensuring accuracy in administrative tasks, reports, and transactions.
- Ensure adherence to company policies on accounting, credit, cash handling, and key management.
- Stay informed on hotel services, packages, and promotions to support up-selling and revenue goals.
- Manage group reservations, debtor accounts, and ensure timely invoicing and payments.
- Lead, motivate, and train Front Office staff while maintaining high standards of appearance and hygiene.
- Prepare staff rosters within budget and attend departmental meetings as needed.
Requirements:
- Proven experience in a front office or guest-facing supervisory/management role within the hospitality sector.
- Excellent customer service skills with the ability to handle complaints in a professional and courteous manner.
- Strong organisational and administrative abilities with a keen eye for detail and accuracy.
- Good knowledge of hotel operations, including reservations, billing, and front desk systems.
- Effective communication and leadership skills to manage and motivate a team.
- Flexibility to work a variety of shifts while maintaining high standards under pressure.
- Understanding of hotel accounting procedures, including cash handling, credit policies, and debtor management.
If this sounds like the role for you, please apply today! Alternatively, you can contact Aoife on: 061-430940.
