Job Title: Customer Service Executive
Location: Killorglin, Hybrid
Salary: Competitive + Benefits
We are currently recruiting for a Customer Service Executive to join a growing and customer-focused organisation operating within the healthcare sector. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and enjoys working in a fast-paced, team-oriented environment.
The Role
As part of the Customer Service team, you will play a key role in supporting customers throughout their entire journey, from initial enquiries through to order processing, delivery updates and after-sales support. You will be responsible for ensuring all customer interactions are handled professionally, efficiently and with a strong focus on customer satisfaction.
This is a varied role that involves order processing, customer communication, administrative support and working closely with multiple internal departments to resolve queries and ensure smooth operations.
Key Responsibilities
- Provide high-quality customer service via phone and email
- Process customer orders, quotations, purchase orders and returns accurately and efficiently
- Communicate proactively with customers regarding order updates, delays or issues
- Work closely with internal departments including sales, purchasing, accounts, IT and warehouse teams
- Support the sales team with quotations, order processing and administrative tasks
- Maintain accurate records and data entry across internal systems
- Help meet team KPIs and month-end deadlines
- Identify recurring issues and suggest process improvements
- Assist with quality and process improvement initiatives
About You
- Previous customer service experience (healthcare or medical industry experience desirable)
- Excellent communication and interpersonal skills
- Strong attention to detail and high level of accuracy
- Ability to manage multiple tasks in a fast-paced environment
- Calm and professional when handling customer queries or complaints
- Strong problem-solving skills and a proactive approach to work
- Good IT skills including Microsoft Office, particularly Excel
- Self-motivated with the ability to work both independently and as part of a team
What's on Offer
- Competitive salary
- Stable and growing organisation
- Supportive team environment
- Opportunity to develop and grow within the business
- Varied and fast-paced role with real responsibility
This is a great opportunity for an experienced Customer Service professional looking to join a friendly team within a well-established and growing organisation.
Apply now to be considered for this opportunity.
