Operations Investigations Specialist

Job Title: Operations Investigations Specialist
Location: Remote (in Ireland)
Contract Duration: running till June 11, 2026

About the Role

We are seeking an Operations Investigations Specialist to join the Trust Defense team at a leading global technology company in the travel and hospitality sector (client confidential). This is a 9-month full-time contract role, supporting platform integrity operations through investigations, trend analysis, and risk management.

You will work closely with cross-functional stakeholders to ensure the safety and trust of the platform and its users. The role requires a strong sense of judgment, discretion, and the ability to work in a fast-paced, dynamic environment.

Key Responsibilities

• Maintain subject matter expertise in Platform Integrity Operations

• Investigate high-volume, complex user and reservation activity for potential risks

• Educate users on platform safety and responsible usage

• Analyse trends and identify product vulnerabilities

• Collaborate with internal and external stakeholders to improve tools and policies

• Ensure thorough documentation and confidentiality in all investigations

• Provide feedback to improve internal risk models and detection systems

Requirements

• 1-2 years of experience in risk management, fraud prevention, or Trust and Safety

• Strong problem-solving, analytical, and investigative skills

• Excellent written and verbal communication

• Comfortable working independently and prioritising in time-sensitive situations

• Ability to maintain objectivity and confidentiality in sensitive investigations

• Availability to work a fixed schedule of 40 hours/week (shift work)

• Proficiency in internet research; familiarity with SQL, JSON, or similar is a plus

• Fluency in additional languages is a plus (not required)