Customer Support & Sales Administrator
About the job
We're currently seeking a Customer Support & Sales Administrator to join a leading industrial distributor based in Galway, supplying over 90,000 products to customers across Ireland and Europe. This is a permanent, full-time position, ideal for someone who thrives in a fast-paced environment, enjoys working cross-functionally, and is passionate about delivering first-class customer service.
The Role:
You'll support the private label brands division by managing day-to-day customer interactions, coordinating logistics, and contributing to the growth of sales and brand recognition. You'll be a key point of contact for our distributor network and internal teams, helping to drive efficiencies and customer satisfaction.
Key Responsibilities:
- Develop strong business relationships with new and existing customers
- Respond to customer queries via phone, email, and web in a timely manner
- Accurately process orders and customer requests to ensure on-time delivery
- Coordinate delivery schedules and shipping logistics
- Monitor open orders and collaborate with production/procurement teams to prevent delays
- Communicate product benefits and support customers with technical queries
- Identify opportunities to upsell and maximise customer value
- Analyse sales data to identify trends, gaps, or conflicts with current business
- Assist with marketing activities to support brand visibility and sales
- Work closely with senior stakeholders on sales strategies and business development
What We're Looking For:
- Experience in a customer-facing role (Customer Support, Inside Sales, Sales Admin, etc.)
- Strong organisational and administration skills
- Excellent communication skills, both written and verbal
- Ability to manage international shipments across various geographies
- Confident learning and discussing technical product features (training provided)
- Flexible, proactive, and eager to embrace new ideas and processes
- Experience using SAP or a similar ERP system
- Strong Microsoft Office skills, particularly Excel
- A background or qualification in Technical or Marketing is a distinct advantage
- A genuine commitment to delivering first-class customer service
This is an excellent opportunity to join a well-established and growing company, making a meaningful impact while developing your skills across customer support, logistics, and sales.
Apply todayy for more information, please call 061-435924
