Talent Enablement Advisor

Talent Enablement Advisor (HR Business Partner)

About the Role

This role is a maternity leave cover within a Dublin-based Talent Enablement team. Operating as a front-facing HR Business Partner / Senior HR Generalist, you will support a customer support operations group.

You will act as a trusted advisor to leaders and employees, partnering closely with managers to deliver people strategies that enable business performance. The role combines hands-on operational HR delivery with opportunities to contribute to strategic initiatives, particularly in areas such as management capability, team effectiveness, and performance culture.

This is a highly collaborative and fast-paced environment, requiring strong stakeholder engagement, sound judgment, and the ability to manage complex, high-volume people matters with empathy and efficiency.

Key Responsibilities

HR Business Partnering & Advisory

• Serve as the primary HR partner for assigned business areas within the Dublin operations team

• Build strong relationships with leaders, providing coaching and guidance across the employee lifecycle

• Support leaders in achieving business goals through effective people plans and initiatives

• Act as a trusted advisor to stakeholders at all levels, including senior leaders, managers, and employees

Employee Relations & Case Management

• Manage and resolve employee relations matters, including performance concerns, investigations, and conflict resolution

• Support underperformance processes, including Performance Improvement Plans (PIPs)

• Provide practical, compliant advice aligned with Irish employment legislation (with support from legal/ER teams as needed)

• Handle a steady volume of complex cases, balancing quality and speed

Performance & Talent Processes

• Support and execute key HR cycles, including:

  • Mid-year and annual performance reviews

  • Calibration sessions (local and global alignment)

  • Promotions and talent decisions

• Partner with leaders to drive a high-performance culture, including coaching on feedback, development, and accountability

Leadership & Team Development

• Contribute to initiatives such as management development programmes for frontline supervisors

• Coach managers through people challenges, enhancing leadership capability and team effectiveness

• Support onboarding and post-hire integration to ensure strong employee experiences

Projects & Continuous Improvement

• Contribute to cross-functional HR projects and initiatives beyond day-to-day operations

• Support policy updates, documentation, and process improvements where needed

• Identify trends and insights from employee data to inform proactive actions

Collaboration & Ways of Working

• Work closely with a distributed Talent Enablement team across multiple locations

• Collaborate with HR Centers of Excellence (Employee Relations, Legal, Total Rewards, HR Operations)

• Manage queries through multiple channels (e.g., messaging platforms, email, ticketing systems, meetings)

• Participate in team huddles and maintain strong communication across time zones, including occasional collaboration with US-based stakeholders

Required Skills & Experience

• Strong experience in an HR Business Partner or Senior HR Generalist role, supporting business leaders directly

• Solid background across core HR areas, including performance management, employee relations, and talent development

• Working knowledge of Irish employment law and HR practices

• Proven ability to manage complex and sensitive employee issues with sound judgment and discretion

• Experience supporting high-performance, operational teams in fast-paced environments

• Strong stakeholder management skills with the ability to influence at all levels

• Ability to balance high-volume operational work with strategic contribution

• Excellent communication, problem-solving, and organisational skills

Preferred Experience

• Experience in multinational and/or fast-paced environments (e.g., tech, operations, or customer support organisations)

• Exposure to European HR practices

• Experience working with HR systems such as Workday (or similar)

• Involvement in leadership development or organisational effectiveness initiatives

Qualifications

• 6-8+ years of progressive HR experience (flexible depending on depth of partnering experience)

• Bachelor's degree in HR or a related field (Master's preferred)

• Fluent in English

Preferred Attributes

• Strong collaborator with a proactive, solutions-focused mindset

• High levels of empathy, care, and emotional intelligence

• Ability to build trust and credibility quickly across diverse stakeholder groups

• Comfortable working in a mission-driven, values-led organisation

• Resilient and adaptable, with the ability to manage ambiguity and pace