Seeking a Process Analyst to join their newly established Transformation Management Office (TMO). As the execution engine for strategic delivery, the TMO is driving an ambitious business transformation programme to build next-generation products and seamless operational capabilities.
In this critical role, you will serve as the discovery and specification engine for the transformation, bridging the gap between high-level business outcomes and technical delivery.
Key Responsibilities
-
Conduct workshops with SMEs and stakeholders to map "as-is" and "to-be" end-to-end (E2E) processes, identifying efficiency gaps and regulatory touchpoints.
-
Translate outcome-oriented goals into detailed business requirements, user stories, and acceptance criteria while maintaining a clear traceability matrix.
-
Act as the primary bridge between Product Owners and Technology teams to ensure a shared understanding of project goals.
-
Develop core project documents, including wireframes or mock-ups, to validate solutions with users.
-
Actively participate in UAT, coordinate testing activities, and perform walkthroughs of implemented controls to ensure regulatory compliance.
-
Partner with Data Analysts to quantify the impact of process changes and support the business in articulating clear benefits.
Key Skills & Experience
-
Expert proficiency in process mapping (BPMN 2.0) and requirements management tools such as Jira.
-
Strong understanding of financial services operations and regulatory constraints (e.g., GDPR).
-
Exceptional ability to deconstruct complex problems and propose logical, compliant solutions with meticulous attention to detail.
-
Proven ability to influence decision-making and translate technical concepts for non-technical stakeholders.
-
Experience in workshop facilitation, impact assessment, and hypercare best practices.
