Role: Medical Secretary/PA to Consultant
Position Type: Permanent
Working Arrangement: Hybrid - 2 days onsite
Location: Dublin 20
Reports To: Consultant
Role Overview
We are seeking an experienced and highly organised Medical Secretary/PA to provide comprehensive administrative and operational support to a busy private medical practice.
This is a varied, hands-on role combining traditional medical secretarial responsibilities with elements of practice management, patient coordination, billing and financial administration. The successful candidate will play a key role in ensuring the efficient running of the practice and delivering a professional, responsive and compassionate service to patients.
The position would suit someone with previous experience in private medical practice who is confident working independently, comfortable managing competing priorities and skilled at handling sensitive or challenging situations with discretion and professionalism.
Key Responsibilities
- Medical Administration and Patient Coordination
- Act as the primary point of contact for patients by telephone and email, providing a professional, helpful and reassuring service.
- Manage patient enquiries, appointments, correspondence and diary scheduling.
- Coordinate communications between patients, the consultant, hospitals, insurers and other healthcare professionals.
- Handle sensitive or challenging patient interactions calmly, tactfully and confidentially.
- Manage a high volume of calls and emails while ensuring timely and accurate responses.
Practice Management and Financial Administration
- Prepare invoices, manage billing and monitor outstanding payments.
- Liaise with private health insurers regarding claims, treatment approvals, authorisations and payment queries.
- Maintain accurate patient and financial records.
- Follow up on outstanding claims and resolve billing or administrative issues efficiently.
- Support the effective day-to-day operation of the practice, identifying and addressing issues as they arise.
Personal Assistant and Diary Management
- Manage the consultant's diary, appointments and scheduling requirements.
- Prioritise competing demands and coordinate changes at short notice.
- Prepare correspondence, manage documentation and provide general PA support.
- Ensure the consultant is well organised and has the information required to support the smooth delivery of patient care.
Skills and Experience
- Previous experience as a Medical Secretary, Medical PA or in a similar role within private medical practice.
- Experienced using iMedDoc or similar practice management system
- A strong understanding of medical administration, patient coordination and the demands of a busy clinical environment.
- Experience with medical billing, insurance claims and treatment authorisations, ideally involving private health insurers.
- Excellent telephone manner and written communication skills.
- The confidence and emotional resilience to manage challenging conversations with empathy and professionalism.
- Strong organisational skills, attention to detail and the ability to prioritise a busy workload.
- A proactive, self-sufficient approach, with the ability to anticipate needs and work with minimal supervision.
- Discretion and a clear understanding of patient confidentiality.
- Confidence using digital systems and a willingness to incorporate AI-enabled tools into everyday workflows.
The Opportunity
This is an opportunity to become a trusted, long-term member of a consultant-led private practice, taking ownership of its day-to-day coordination and administration. The position would suit an experienced professional seeking a stable role where judgement, initiative, reliability and strong patient relationships are highly valued.
The intention is to appoint someone who is looking to build a lasting working relationship with the consultant and become an integral part of the practice over the long term.
