Customer Service Team Lead

We are currently hiring on behalf of our client in Citywest for a Service Team Lead with a strong background in administration. This role is ideal for a candidate with strong technical skills and a proactive attitude.

In this role you will lead a team of support agents, while reporting to the senior leadership team. You will collaborate with colleagues in Norther Europe and will drive success in the team.

What will I be doing?

• Leading and developing the Customer Care team, providing training and ongoing performance feedback
• Coordinating and planning field technician activities ensuring optimised resource utilisation
• Reviewing, and establishing process improvement plans
• Working closely with other department leads to resolve customer issues
• Preparing reports to monitor team performance and reviewing KPIS
• Providing assistance with case escalations where required
• Promote a positive work environment ensuring safety procedures are followed

What is required of me?

• Previous leadership experience in a scheduling or coordination role
• Proven analytical and data-driven approach
• Excellent Microsoft Office skills; experience with ERP systems like IFS would be advantageous
• Excellent communicatiokills
• Full working authorisation in Ireland

If you are interested in hearing more about this great opportunity, then don't hesitate to apply today