Morgan McKinley is delighted to be partnering with a leading Irish bank to hire for their contact centre based in Blackrock, Dublin.
This is initially 11 months contract.
Salary: €30,172 p.a.
As a Customer Experience Advisor, you will work collaboratively with your team to support the efficient delivery of business objectives and the day to day operations in a compliant manner.
Your Responsibilities:
- Work effectively as part of a high performing team delivering excellent customer service and on own initiative.
- Provide an excellent level of customer service and advise our customers throughout their product / financial needs journey where qualified to do so, further improving the customer experience.
- Support and deliver for customers through inbound, outbound and digital channels.
- Interact and build exceptional customer relationships providing market leading service that meets the agreed service level agreements.
- Take ownership and deal with customer queries in an effective, professional and compliant manner.
- Maximising opportunities to achieve the bank's customer goals and commercial objectives by generating and executing sales from customer leads through holding collaborative customer conversations (where qualified to do so) in accordance with the ethos and processes and procedures of the bank
- Maintain knowledge of the regulatory codes and legislation impacting on day to day work.
Requirements:
- You must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. If no APA is held, the candidate must also commit to qualifying within a 2-year period to achieve APA in both Loans and S&I.
- Strong English language skills verbally and written is essential.
- Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
If this sounds like you, apply today with a copy of your CV!
