We are seeking a strong Billing & Revenue Operations Manager to join a leading Telecoms provider based in South Co. Dublin.
This role sits at the intersection of Finance, Technology, and Operations, with responsibility for end-to-end billing and revenue processes. It combines operational ownership with involvement in system transformation and commercial enablement.
Key focus areas includes: managing billing operations and ensuring revenue accuracy. Supporting system migration and taking ownership of new billing platforms, overseeing the full Order-to-Cash lifecycle, as well as partnering cross-functionally to support product launches and pricing strategies.
The role is critical in ensuring alignment across Customer Operations, Service Delivery, and Finance, enabling a seamless and accurate Order-to-Cash lifecycle. You will be supported by a Billing Administrator, with success driven more by cross-functional collaboration and ownership.
- An exciting opportunity to join an established brand in growth phase
- Ample opportunity for to work as part of the leadership team, driving process improvements, systems enhancements etc
- Hybrid working, with four days in office, Flexible starting time
- Onsite parking
- Simply a lovely place to work with a strong sense of culture
Core responsibilities:
- Own end-to-end billing operations across various revenue lines
- Ensure accurate billing of pricing, usage, discounts, contracts, and tax/regulatory requirements
- Lead billing close, reconciliations, and resolution of billing issues
- Act as business owner for billing systems and support implementation of a new billing platform (Dynamics, Business Central, subscription billing tool)
- Support testing, migration, UAT, and cutover activities, and take ownership post-implementation
- Partner with legacy system owner to understand current processes and manage transition to future-state operations
- Ensure continuity of billing operations and mitigate revenue risk during transition
- Own the Order-to-Cash lifecycle across Finance, Technology, Customer Operations, and Service Delivery
- Ensure alignment between order capture, provisioning, and billing to reduce errors & revenue leakage
- Support Product and Commercial teams in launching new offerings and pricing models
- Develop usage-based billing capability and support various revenue lines monetisation
- Maintain revenue assurance controls, reconciliations, and compliance with regulatory and tax requirements
- Deliver billing and revenue reporting and insights to Finance and leadership
- Improve customer billing experience, reducing disputes and improving clarity
- Provide day-to-day support to a Billing Administrator and coordinate across key stakeholders
Qualifications & Person Specification:
- Bachelor's degree in Accounting, Finance, or related field or equivalent experience
- Minimum of 5 years' experience in billing management
- Strong knowledge of billing systems, financial reporting, and data management principles
- Solid understanding of billing cycles, reconciliation, and accounts receivable functions
- Experience working with complex billing systems and ERP software (e.g., SAP, Oracle, or similar)
- Experience with excel, and power BI
- Strong analytical skills, with the ability to identify discrepancies and resolve issues in a timely manner.
- In-depth understanding of data privacy and security practices, with a commitment to ensuring the confidentiality of financial and customer data
