Technical Support Engineer

Job Title: Technical Support Engineer
Location: Cork, Ireland
Work Arrangement: Day Shift - Hybrid (3 days onsite per week) | Night shifts (Fully remote)

Company Overview:
Our client is a rapidly growing IT services provider ithat are seeking a skilled IT Helpdesk Technical Specialist to support end-users and contribute to continuous IT process improvements.

Key Responsibilities:

• Provide onsite and remote technical support to end-users.
• Troubleshoot issues related to operating systems, applications, and networks.
• Partner with Engineering teams on IT automation and optimization initiatives.
• Manage and track IT support tickets using platforms such as Jira and ServiceNow.
• Collaborate cross-functionally to improve internal workflows and user experience.

Technical Skills:

• Proficient with Google Workspace, Microsoft 365, and Slack.
• Solid experience supporting Windows and macOS environments.
• Hands-on experience with helpdesk/ticketing systems: Jira, ServiceNow, FreshDesk.
• Good understanding of networking, IAM, and related concepts.
• Experience with MDM tools (e.g., JAMF) is a strong plus.

Soft Skills:

• Strong verbal and written communication; able to explain technical topics clearly.
• Proactive, process-driven approach to problem-solving.
• Remains calm and organized under pressure; able to prioritize effectively.
• Team player with experience working cross-functionally.

Experience Requirements:

• Minimum 2 years in IT support, service desk, or helpdesk roles.