Technical Support Engineer

Our client is looking for an experienced Technical Support Engineer to support internal clients on hardware and software issues. This is a contract role and is 5 days onsite in the Cork City office. The ideal candidate will have 2-5 years of experience in a similar role and will have in depth experience with iOS and Apple devices.

Responsibilities:

• Provide technical support to internal clients.
• Diagnose and troubleshoot technical issues.
• Document issues, troubleshooting steps, and resolutions in ticketing system
• Own the issue and facilitate technical support from the initial contact to resolution
• Escalate unresolved complex issues to appropriate support teams

Requirements:

• 2-5 years in a customer facing technical support role
• 1+ year of in depth experience working with iOS/MacOS
• Strong troubleshooting and problem resolution skills
• Excellent English-language oral and written communication skills
• Understanding of IP networking and basic network troubleshooting skills
• Understanding of multi-tiered and web-based information systems architecture