About the Role
Morgan McKinley is partnering with a key client in the logistics and freight-forwarding sector to recruit an Ocean Freight Operations Specialist. This is an excellent opportunity for an experienced sea freight professional to join a well-established and growing organisation, playing a critical role in the end-to-end management of ocean freight operations.
The successful candidate will be responsible for delivering a professional, efficient, and customer-focused ocean freight service, managing shipments from booking through to final delivery and invoicing, while maintaining strong relationships with customers, carriers, and global agents.
Key Responsibilities
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Manage and process ocean freight shipment bookings for forwarding operations
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Oversee shipments from initial customer booking through to arrival at final destination and completion of customer payment
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Deliver a consistently high level of customer service to both internal stakeholders and external customers
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Liaise with local and international shipping lines, vendors, and overseas agents to secure competitive rates and reliable service levels
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Coordinate with transport providers regarding cargo collections and final-mile deliveries
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Process sales and purchase invoices and resolve any customer or supplier invoice queries
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Handle customer rate requests and prepare accurate, timely quotations
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Maintain strong awareness of customs clearance processes and documentation, including SADs and related requirements
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Support the ongoing development and continuous improvement of ocean freight services
Additional Responsibilities
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Provide cover within the operations office during periods of annual leave or absence
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Support other freight departments with administrative and operational tasks as required
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Attend occasional customer visits to support relationship management and service delivery
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Participate in projects and operational improvement initiatives
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Carry out any additional duties assigned in line with business needs
Candidate Profile
The ideal candidate will have:
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Proven experience in ocean / sea freight operations within a freight forwarding or logistics environment
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Strong knowledge of end-to-end forwarding processes, including booking, documentation, invoicing, and delivery coordination
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Good understanding of customs clearance requirements and international trade documentation
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Excellent communication and customer service skills
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Strong organisational skills with the ability to manage multiple shipments and priorities simultaneously
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A proactive, solution-focused approach with strong attention to detail
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Ability to work effectively both independently and as part of a team
