Customer Care Administrator
About the job
Location: Little Island, Co. Cork (Hybrid Working)
Salary: €28,500 annual salary (Salary review after 12 months of service)
Working Hours: Monday to Friday
A long time and highly reputable client of ours in the Healthcare Insurance Industry is currently seeking Customer Care Administrator's to join their constantly growing team based in Little Island. This is an excellent opportunity for someone who has experience in and enjoys;
- Delivering 5 star customer service
- Customer account management
- Fast paced and accurate data entry
- Driving business results through both individual and team KPI's
Role Summary
As a Customer Care Administrator with this company, you will play a key role in delivering high-quality service to their existing, new and prospective members.
Responsibilities:
- Handling a high volume of customer queries via phone and email in a professional and empathetic manner
- Processing policy documentation, updates, and general administration accurately
- Liaising with internal departments to resolve customer issues efficiently
- Maintaining accurate customer records and ensuring data protection compliance while doing so
The Ideal Candidate
- Previous experience in customer service or administration (healthcare or insurance experience is an advantage, but not essential)
- Proven strong communication and interpersonal skills
- Comfortable working with systems and MS Office applications
- A positive, professional attitude with a customer-first approach
If the above aligns with you and you are looking to start your year off with a new career in the Healthcare Insurance industry, please apply now with your most up to date CV!
