Customer and Technical Support (German Speakers)

Location: Cork, Ireland (Hybrid set)

Language Requirements: Native German & fluent in English

The Opportunity:

Our client is looking for a Customer Excellence & Technical Solutions Specialist to join their Cork-based hub. This role is the essential link between life-changing medical products and the healthcare professionals or patients who use them.

You will combine scientific literacy with technical expertise to provide high-quality, compliant medical information across multiple digital and traditional channels.

Key Responsibilities:

• Expert Inquiry Management: Provide accurate, non-promotional medical and technical information to Healthcare Professionals (HCPs) and patients in German and English.
• Technical Authority: Act as the primary expert for medical devices and software solutions, troubleshooting complex user queries.
• Compliance & Safety: Identify and document Adverse Events (AEs) and Product Quality Complaints (PQCs) in strict accordance with regulatory guidelines.
• Data Integrity: Maintain meticulous records of all interactions within global databases, following Good Documentation Practices.
• Operational Excellence: Contribute to project teams for system testing, process optimization, and the successful launch of new medical products in the EU market.

Candidate Profile

• Education: Degree or Diploma in Life Sciences, Pharmacy, Nursing, Nutrition, or a related field. (Equivalent experience as a Medical Technical Assistant or in Pharmaceutical Sales will be considered).
• Languages: Native-level or fluent German and professional fluency in English.
• Skills: Exceptional active listening, empathy, and the ability to explain complex technical/scientific data clearly.
• Tech-Savvy: Proficient in database management and document management systems.
• Experience: Previous experience in a multinational environment, medical affairs, or a clinical contact center is highly preferred.

If you want to join a multicultural team in Cork that prioritizes a growth mindset, apply directly through the link!