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Senior Administrator - Shareholder Services

Job Seekers Ireland Financial Services Financial Services

Job Summary

  • Dublin
  • Permanent
  • BBBH772254
  • Dec 18, 2020
  • Competitive
Job Description

A Leading Global Fund Administrator based in Dublin are looking for a French/Italian/German speaking Senior administrator for their Shareholder Services department .

Role : Senior Administrator, Shareholder Services (French/Italian/German)

Company: A global leader in Funds Administration

Department: Investor Contact Centre

Reports to: Manager

Brief: The successful candidate will be responsible for delivering a high quality service to our their Shareholder Services clients. The Senior Administrator will be responsible for the correct handling of investor queries received by email and over the phone. In addition there will be ad-hoc SHS tasks and reporting required as well as supporting other team members as directed.

Tasks:

  • Answer standard and ad-hoc Investor and distributor queries
  • Generate Client and Regulatory reporting
  • Assist other team members with the documentation receipt process
  • Liaise with other SHS teams to ensure a timely resolution to queries /requests
  • Ensure procedures and checklists are updated and adhered to.
  • Actively participate in team workshops and weekly meetings.
  • Provide high quality customer experience by responding promptly and accurately to all enquiries received by the team
  • Participate in cross-training for developmental and back-up purposes.
  • Ensure that recurring client issues are noted and advised to manager.

Requirements

  • Experience in a Shareholder Services or similar environment
  • Eperience in liaising with Investors, Distributors and Clients
  • Good knowledge of the Funds Industry.
  • Proficiency in French, Italian or German.
  • High levels of attention to detail.
  • Ability to work effectively in a busy and challenging environment.
  • Ability to work well within a team.
  • Effective Written / Verbal Communication

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Adam Devereux
Adam Devereux
  • Consultant
  • 353 (0) 1 4321555
  • adevereux@morganmckinley.com