HR Shared Services Administrator

HR Shared Services Administrator

Location: Crawley (Hybrid)
Salary: £35,000 - £40,000 per annum

About the Role

We are seeking an organised and proactive HR Shared Services Administrator to join our clients team. This role is central to delivering efficient HR support and ensuring employees and managers receive consistent, high-quality service.

You will manage a broad range of HR administration tasks, including end-to-end payroll, HR system management, and employee lifecycle support, while contributing to process improvements and HR reporting.

Key Responsibilities

• Administer the employee lifecycle: onboarding, contract changes, benefits, and offboarding.
• Manage end-to-end payroll, ensuring accurate and timely processing and resolving payroll-related queries.
• Maintain and update HRIS systems and employee records, ensuring compliance with GDPR.
• Deliver first-line HR support to employees and managers, resolving queries professionally and promptly.
• Prepare HR and payroll reports, metrics, and dashboards to support decision-making.
• Ensure HR documentation (policies, procedures, templates) is up to date.
• Support HR projects, system enhancements, and process improvements.
• Escalate complex employee relations or payroll issues to HR Business Partners when needed.

About You

• Previous experience in HR administration or HR shared services, including payroll processing.
• Knowledge of HR processes, employment law basics, and payroll legislation.
• Confident working with Excel to analyse and present data.
• Exposure to Power BI or other reporting tools desirable but not required.
• Strong organisational skills, attention to detail, and ability to manage multiple priorities.
• Excellent communication and interpersonal skills with a customer service focus.
• Proficiency in HRIS and payroll systems, as well as Microsoft Office (Excel essential).
• Ability to work independently and collaboratively in a hybrid environment.